Privacy Policy

4th Generation Plumbing LLC 

Effective Date: July 17, 2026 

4th Generation Plumbing LLC (“4th Generation Plumbing,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, communicate with us by phone, email, or text message, or use our plumbing services. 

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect 

Personal Information 

We may collect personal information that you voluntarily provide to us, including: 

• Name 
• Billing address and service address 
• Email address 
• Telephone or mobile phone number 
• Appointment and service-request information 
• Invoice, transaction, and payment-related information 
• Communications, feedback, photographs, or other information you provide to us 

Payment card information may be processed by secure third-party payment processors. We may not directly store complete payment card numbers. 

Automatically Collected Information 

When you use our website or digital services, certain information may be collected automatically, such as: ● Internet Protocol (IP) address 

• Browser and device type 
• Operating system 
• Pages viewed and links selected 
• Date, time, and approximate duration of a visit 
• Referring website or source 
• Cookies and similar technologies

2. How We Use Information 

We may use information for legitimate business purposes, including to: 

• Schedule, coordinate, and provide plumbing services 
• Confirm appointments and provide technician arrival updates 
• Respond to questions, requests, and customer-service matters 
• Prepare estimates, invoices, and service records 
• Process payments and maintain accounting records 
• Communicate about services, warranties, maintenance, or follow-up needs 
• Improve our website, operations, services, and customer experience 
• Protect our business, customers, employees, and systems from fraud, misuse, or unauthorized activity ● Comply with legal, tax, licensing, insurance, and regulatory obligations 

3. Text Messaging (SMS) 

If you provide a mobile phone number and consent to receive text messages, we may send messages relating to appointment confirmations, appointment reminders, technician arrival updates, estimates, invoices, service follow-up, and customer-service communications. 

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact our office directly. 

We do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. 

4. How We Share Information 

We do not sell personal information. We may disclose information only as reasonably necessary to operate our business, provide services, or comply with law, including to: 

• Payment processors and financial-service providers 
• Scheduling, dispatch, invoicing, customer-management, and communications providers ● Website hosting, analytics, information-technology, and security providers 
• Accountants, attorneys, insurers, and other professional advisers 
• Subcontractors or service providers assisting with an authorized job 
• Government agencies, regulators, courts, or law enforcement when required or permitted by law 
• A buyer, successor, or other party involved in a merger, sale, financing, reorganization, or transfer of business assets 

Service providers are expected to use information only for the services they perform for us and to protect it appropriately.

5. Cookies and Analytics 

Our website may use cookies and similar technologies to support site functionality, remember preferences, understand website traffic, and improve performance. You may be able to block or delete cookies through your browser settings. Some website features may not work properly if cookies are disabled. 

6. Data Security 

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. 

7. Data Retention 

We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, comply with legal, tax, licensing, insurance, warranty, and accounting obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information and applicable requirements. 

8. Your Privacy Choices and Rights 

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to withdraw consent where processing is based on consent. We may need to verify your identity before completing a request, and certain information may be retained when permitted or required by law. 

You may unsubscribe from promotional emails by using the unsubscribe instructions in the message. You may opt out of text messages by replying STOP. Transactional or service-related communications may still be sent when necessary to provide requested services. 

9. Third-Party Websites and Services 

Our website or communications may contain links to third-party websites, payment portals, social-media platforms, or other services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties. 

10. Children’s Privacy 

Our website and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it. 

11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. The revised policy will be posted with a new effective date. Your continued use of our website or services after an update means you acknowledge the revised policy.

12. Contact Us 

Questions, requests, or concerns about this Privacy Policy may be directed to: 

4th Generation Plumbing LLC 

Phone: (972) 482-3575

Email: info@4thgenerationplumbing.org

Website: www.4thgenerationplumbing.org

Mailing Address: 225 Valtie Davis Rd. Combine, TX 75159